English is a borrowed language for Rwandans. Yet, it is considered our primary business language. This presents a challenge for people in the workplace. Communicating is not merely a matter of sending messages. It is also about being able to use a borrowed language proficiently, whether one is writing or speaking.

Grammar correctness ensures clarity, facilitates understanding, communicates competence, and enhances the company’s and the employees’ professional images. It can also improve your customer service because you are able to clearly and effectively communicate with clients, internal parties, and the public.
Belonging to a team is the result of feeling part of something larger than yourself. Team building activities provided by ICB result in experiences which change the way teams face challenges and take advantage of opportunities. This builds stronger teams, demonstrates the importance of each member to the teams overall success, improves decision making abilities, increases productivity, and reduces production/ quality control problems. Individuals develop a new appreciation for the importance of their collaboration as a part of the overall “Big Picture”. Focusing on teamwork through specific problem solving exercises also evokes feelings of thought, anticipation, fear, anxiety, fun, happiness and laughter, while helping to break down barriers and build confidence
Customer service determines the winners and losers. Are you presenting yourself with the professional polish that customers deserve and expect?
Marketing and sales training can deliver significant business benefits. Training your employees in better sales technique, customer service skills and marketing expertise helps boost sales and improve customer satisfaction

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